by Mel Gross | Apr 27, 2020 | Business Takes
Smart Customer Experience = Higher ROI Whether you want your customers to return through paywalls or doors, businesses right now should prioritize positive customer experience and the difference business. It not only creates separation from competitors, it can speed a...
by Mel Gross | Apr 18, 2020 | Business Takes
Are We on The Same Page Here? I’ve been approached recently by Marketing Directors and VPs of companies looking for business consultation on the current situation. There are no rulebooks or marketing strategies to recommend for the current environment. We are all...
by Mel Gross | Apr 13, 2020 | Business Takes
From Customer Experience to Human Experience Customer Experience (CX) isn’t enough. We map a Human Experience (HX). The world of business is rife with customers lost and companies closed because of preventable breakdowns in customer experience. The broken customer...
